Welcome To Shop N Walks!
Returns is a scheme provided directly by respective sellers under this policy in which the option of exchange, replacement, and/or refund is offered to you by the respective sellers. All products in a given category may not have the same return policy. The returns/replacement policy provided on the product page shall take precedence over the general returns policy for all products. For any exceptions to this return policy, please see the applicable return/replacement policy.
If you receive a damaged or defective product or not the same as shown on the website, don’t worry, we have a 7-day return policy in place. You only need to contact the customer service team via email and phone.
- If a customer wishes to return a product, he or she must send an email to firstname.lastname@example.org along with the product image that he/she received.
- Mention your entire concern on email so that our support team can identify and resolve the problem as soon as possible.
- Once we receive your email, our support team will take action and respond to you within 24 to 48 hours, depending on your concern.
- If a customer receives the same product that was displayed on the website but wishes to return it for any reason, the company will not provide a refund or exchange.
- The reason for not providing a refund If a customer receives the same product, the products are chosen by the customer, and the seller or company is not pressuring the customer to buy a specific product.
- There is a logistic cost involved in shipping the product that is borne by the company; if the customer returns the product, the seller suffers a loss; therefore, there is no refund policy in the case of the same product received.
- If a customer still wishes to return a product, forward and reverse courier fees must be paid by the customer.
- Once the product is picked up from the customer and delivered to the seller’s address, the company will begin the refund process.
- Customers must provide their account information so that the company can transfer their refund.
- After initiating a refund, the amount is credited to the customer’s bank account within 7 working days using the information provided by the customer.